Warranty Policy

HiFive values its customers and always attempts to provide the very best of service. All warranty periods indicated are from Hi-Five, unless otherwise noted, and are limited by the manufacturer's warranty policies. Actual manufacturer warranty periods may vary depending on product and manufacturer and may be longer than the warranty period covered by Hi-Five. Please refer to the Manufacturer's website or product manuals/packing for more information. Hi-Five is not liable for any damages resulting from the use of its products. All warranties are subject to the purchase policy as stated below. Purchase policy: All sales are final. Credits will not be issued for any goods purchased. Unless otherwise specified all new systems are sold with a one year parts & labour warranty against defects in material and workmanship. Unless otherwise specified major parts such as HDD, memory, motherboard etc. are sold with a one year warranty. This warranty does not cover defects caused by misuse or any physical damages caused by the customer. Physical damage, broken warranty seal or alteration of serial numbers will void warranty. There is a service charge of $25.00 for goods returned for warranty and found to be non-defective. DOA products must be reported to Hi-Five for exchange within 72 hours of receiving the product. Products will be accepted for replacement only within 7 days from the day that you receive them and must be returned in resalable condition with the original packing including all manuals and accessories. Any shipping discrepancies must be reported to Hi-Five within 24 hours of receiving the product. All RMA request must be accompanied with original invoice and a brief note describing the problem or defective symptoms. Software and special-ordered product s are not returnable. All Intel CPUs have only one-month warranty through us. After one-month customer may contact Intel directly if still within manufacture warranty period. Routers, keyboard, mice etc. have only one-month warranty through Hi-Five. After one-month customers may contact manufacturer directly if still within manufacturer warranty period. Used products have 7 or 30 days warranty depending on the product. We do not provide any software or support for used products. For printer warranty all customer will have to contact printer manufacturer directly. We apologize for any inconvenience. Unless otherwise specified all repairs bare 30 days labour warranty. No warranty on software installation. Unless otherwise specified all used merchandise bare 30 days warranty. Logos and trademarks are copyright and the property of their respective owners. Prices and specifications are subject to change without notice. Prices are in Canadian dollars. Canadian sales taxes and shipping and handling are extra. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Extra policies for online customers: We do our best to have the most up-to-date and accurate price and information on our site. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction. If you are under the legal age of majority and wish to purchase online, please have a parent or legal guardian make the purchase for you. It's easy to make a purchase at our web store. For your convenience, we accept VISA, MasterCard, and American Express. However, we only honour cards that have been issued in Canada or the United States. If you would rather not use your credit card online from your home computer, you can have your order processed by calling our store. Hi-Five endeavors to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Therefore we don't warrant the content of the Website including, product descriptions, typographic or photographs is accurate or complete. Hi-Five cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Hi-Five reserves the right to: correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold. The advertisements on our Website are invitations to you to make offers to purchase products and services and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian dollars. Thank you for your business Hi-Five Computer Plus Inc.